POSTS PORTFOLIO SEARCH SHOP
SEARCH
SHOP

No products in the cart.

(c) 2019 Message Point Media, All Rights Reserved

We're An Entire Organization Devoted To Ensuring Your Digital Signage Network.
Select the Perfect Mix of Features, Support, and Performance for Your Application
Building Your Perfect MessagePoint.TV Plan
is as Easy as
PLATFORM SUBSCRIPTION
  • Platform Subscriptions Define the Capabilities of Your Service
Choose Your
MP.TV Subscription Level that matches
the capabilities you need to handle 
any challenge you can dream up

Back to Platform Subscriptions

SUPPORT PLAN
  • Support Plans Define How Much We Do vs. How Much You Do For Yourself
Choose Your
Support Plan from DIY to Fully Managed 
including professional image and video 
content creation services

Scroll Down to Support Plans

MP.TV CONTROLLER
  • The Controller You Choose Brings Different Capabilities and Features to Match Your Application
Choose From
An Unmatched Selection of  Reliable High 
Performance Displays & Controllers with 
leading edge capabilities  built right in

Skip to Controllers

Select a Platform Subscription
The MP.TV Platform Subscription Level defines the level of capability that is available out of  the full capability set of the MP.TV platform and must be the same for all controllers in an account. This level can be upgraded or downgraded as needed over the life of the agreement.

Learn More About Platform Subscriptions

Select your Support Plan
The MP.TV Support Agreement sets the level and type of support services that the client is entitled to with their service. Base is for D-I-Y application, Co-Managed allows for MPM to primarily manage the network while the Client handles content, and Fully Managed adds content creation and unlimited content adds, moves and changes. 

SELF MANAGED

$0PER MONTH
$0PER MONTH
  • Recorded Webinars
    You have access to our library of recorded Webinars for training and usability information
  • Web Support
    Web Portal Access to the MP.TV Support Team and Self-Service Materials for Technical Issues
  • 48 Bus Hr SLA
    SLA for Response to Support Tickets Entered via E-Mail, Chat, or Web Portal is before the end of the Second Business Day
  • Manual Updates
    You have access through the MPTV Management Console to to remotely update the MPTV Application version on your controllers on-demand
Per Controller

SELF MANAGED+

$15PER MONTH
$15PER MONTH
  • One Design/Usability Training Sessions
    You have access to up to 1 scheduled Design / Usability Training Sessions per year to help you get the most out of the MP.TV Platform
  • Priority 12x5 Support
    Priority Access to the MP.TV Support Team, inlcluding 12x5 Help Desk Support for Technical and Usability Issues
  • NBD SLA
    SLA for Response to Support Tickets Entered via E-Mail, Chat, or Web Portal is before the end of the Next Business Day
  • E-Mail Notifications
    If a MPTV Controller Loses Connection or Fails to Respond we will email the contact of your choice, per controller, to let you know there is an issue with one of your controllers.
  • Manual Updates
    You have access through the MPTV Management Consoleto to remotely update the MPTV Application version on your controllers on-demand
  • Visual App Configuration Services
    Need a new visual app setup just the way you need it, want to change the way an existing app works but dont know how to configure it? With Visual App Config Services we take care of it for you.
Per Controller
Includes Two Weeks Per Year of Co-Managed Support

CO-MANAGED

$45PER MONTH
$45PER MONTH
  • Five Content Changes per Controller
    Five Monthly Content Change Credits per Controller for Content Adds, Moves, Changes, Layout Modification, Visual App Configuration, etc. Content Change Credits can be Pooled across controllers and rollover if unused.
  • Two Design/Usability Training Sessions
    You have access to up to 2 scheduled Design / Usability Training Sessions per year to help you get the most out of the MP.TV Platform
  • Priority Support
    Priority Access to the MP.TV Support Team, inlcluding 24x7x365 Help Desk Support
  • 24 Hour SLA
    SLA for Response to Support Tickets Entered via E-Mail, Chat, or Web Portal is 24 Hours
  • Proactive Monitoring
    The MPM Help Desk Team Proactively Monitors the Availability and Health of All your MP.TV Controllers. Never wonder if your network is working, day or night!
  • Offline Notification
    If Your MPTV Controller loses access to the Internet or locks up, our Help Desk will contact you to help get it back online quickly and easily.
  • Proactive Config Management
    MPM Help Desk will proactively manage the configuration of your controllers, pushing firmware updates, monitoring performance and otherwise looking after your display controllers
  • App Version Updates
    The MPM Help Desk team will take care of all updates for both the core MPTV applications on your controller as well as updating your visual apps as new features and capabilties are added
  • Visual App Config Service
    Need a new visual app setup just the way you need it, want to change the way an existing app works but dont know how to configure it? With Visual App Config Services we take care of it for you.
  • RSS / Social Feed Moderation
    With Professional Platform Subscriptions you have access to our RSS and Social Feed Moderation engine, but with this service you can just email our help desk and we will take care of it for you.
Per Controller

CO-MANAGED+

$65PER MONTH
$65PER MONTH
  • Ten Content Changes per Controller
    Ten Monthly Content Change Credits per Controller for Content Adds, Moves, Changes, Layout Modification, Visual App Configuration, etc. Content Change Credits can be Pooled across controllers and rollover if unused.
  • Three Design/Usability Training Sessions
    You have access to up to 3 scheduled Design / Usability Training Sessions per year to help you get the most out of the MP.TV Platform
  • Priority Support
    Priority Access to the MP.TV Support Team, inlcluding 24x7x365 Help Desk Support
  • 12 Hour SLA
    SLA for Response to Support Tickets Entered via E-Mail, Chat, or Web Portal is 12 Hours
  • Proactive Monitoring
    The MPM Help Desk Team Proactively Monitors the Availability and Health of All your MP.TV Controllers. Never wonder if your network is working, day or night!
  • Offline Notification
    If Your MPTV Controller loses access to the Internet or locks up, our Help Desk will contact you to help get it back online quickly and easily.
  • Proactive Config Management
    MPM Help Desk will proactively manage the configuration of your controllers, pushing firmware updates, monitoring performance and otherwise looking after your display controllers
  • App Version Updates
    The MPM Help Desk team will take care of all updates for both the core MPTV applications on your controller as well as updating your visual apps as new features and capabilties are added
  • Visual App Config Service
    Need a new visual app setup just the way you need it, want to change the way an existing app works but dont know how to configure it? With Visual App Config Services we take care of it for you.
  • RSS / Social Feed Moderation
    With Professional Platform Subscriptions you have access to our RSS and Social Feed Moderation engine, but with this service you can just email our help desk and we will take care of it for you.
  • OnSite Support Controller Only
    If we cant fix your issue by phone we will dispatch a technician to your location to resolve the issue with your controller. For sites with 15 or less controllers you must be within 30 miles of a MPM Office.
Per Controller
10 Controllers Minimum

FULLY MANAGED

$99PER MONTH
$99PER MONTH
  • Unlimited Content Changes*
    Unlimited Monthly Content Change Credits for Content Adds, Moves, Changes, Layout Modification, Visual App Configuration, etc.
  • Two Creation Credits per Controller
    For Each Controller Support Agreement you recieve Four Content Creation Credits that are pooled across your entire account.
  • Ten Design/Usability Training Sessions
    You have access to up to 10 scheduled Design / Usability Training Sessions per year to help you get the most out of the MP.TV Platform
  • Priority Support
    Priority Access to the MP.TV Support Team, inlcluding 24x7x365 Help Desk Support
  • 12 Hour SLA
    SLA for Response to Support Tickets Entered via E-Mail, Chat, or Web Portal is 12 Hours
  • Proactive Monitoring
    The MPM Help Desk Team Proactively Monitors the Availability and Health of All your MP.TV Controllers. Never wonder if your network is working, day or night!
  • Offline Notification
    If Your MPTV Controller loses access to the Internet or locks up, our Help Desk will contact you to help get it back online quickly and easily.
  • Proactive Config Management
    MPM Help Desk will proactively manage the configuration of your controllers, pushing firmware updates, monitoring performance and otherwise looking after your display controllers
  • App Version Updates
    The MPM Help Desk team will take care of all updates for both the core MPTV applications on your controller as well as updating your visual apps as new features and capabilties are added
  • Channel Design Services
    Need a new Content Channel Layout Designed, or a New Channel Background Built? With your Fully Managed service this is included at no extra cost.
  • Visual App Config Service
    Need a new visual app setup just the way you need it, want to change the way an existing app works but dont know how to configure it? With Visual App Config Services we take care of it for you.
  • RSS / Social Feed Moderation
    With Professional Platform Subscriptions you have access to our RSS and Social Feed Moderation engine, but with this service you can just email our help desk and we will take care of it for you.
  • OnSite Support
    If we cant fix your issue by phone we will dispatch a technician to your location to resolve the issue with your controller or display. For sites with 10 or less controllers you must be within 30 miles of a MPM Office.
  • Content Consulting
    Get access to visual communications specialists who will help you figure out the best way to get your message across in a visual medium.
Per Controller

FULLY MANAGED+

$129PER MONTH
$129PER MONTH
  • Unlimited Content Changes*
    Unlimited Monthly Content Change Credits for Content Adds, Moves, Changes, Layout Modification, Visual App Configuration, etc.
  • Four Creation Credits per Controller
    For Each Controller Support Agreement you recieve Four Content Creation Credits that are pooled across your entire account.
  • Unlimited Design/Usability Training*
    You have access to unlimited scheduled Design / Usability Training Sessions to help you get the most out of the MP.TV Platform
  • Priority Support
    Priority Access to the MP.TV Support Team, inlcluding 24x7x365 Help Desk Support
  • 4 Hour SLA
    SLA for Response to Support Tickets Entered via E-Mail, Chat, or Web Portal is 4 Hours
  • Proactive Monitoring
    The MPM Help Desk Team Proactively Monitors the Availability and Health of All your MP.TV Controllers. Never wonder if your network is working, day or night!
  • Offline Notification
    If Your MPTV Controller loses access to the Internet or locks up, our Help Desk will contact you to help get it back online quickly and easily.
  • Proactive Config Management
    MPM Help Desk will proactively manage the configuration of your controllers, pushing firmware updates, monitoring performance and otherwise looking after your display controllers
  • App Version Updates
    The MPM Help Desk team will take care of all updates for both the core MPTV applications on your controller as well as updating your visual apps as new features and capabilties are added
  • Channel Design Services
    Need a new Content Channel Layout Designed, or a New Channel Background Built? With your Fully Managed service this is included at no extra cost.
  • Visual App Config Service
    Need a new visual app setup just the way you need it, want to change the way an existing app works but dont know how to configure it? With Visual App Config Services we take care of it for you.
  • RSS / Social Feed Moderation
    With Professional Platform Subscriptions you have access to our RSS and Social Feed Moderation engine, but with this service you can just email our help desk and we will take care of it for you.
  • OnSite Support
    If we cant fix your issue by phone we will dispatch a technician to your location to resolve the issue with your controller or display. For sites with 10 or less controllers you must be within 30 miles of a MPM Office.
  • Content Consulting
    Get access to visual communications specialists who will help you figure out the best way to get your message across in a visual medium.
Per Controller
10 Controllers Minimum
Special Pricing is Available for Large Education, Government, and Corporate Deployments, Contact Us to Discuss Your Opportunity
* In Fairness to All Clients, Unlimited Services Are Subject to Usual, Customary, & Reasonable Usage Limits
Frequently Asked Questions

Explore Frequently Asked Questions about our Support Plans and what the differences are between various components of the plans. Don't See Your Question? Just contact us by email, phone or hit the chat button on the right and we'll be happy to answer it!

What Are Content Change Credits?

Content Change Credits are used to cover requests to publish or remove client produced content to your channels on MP.TV. This can include setting schedules, configuring visual apps, or setting interactivity triggers. A request only takes a single credit no matter how many controllers or...


Learn More

What Are Content Creation Credits?

Content Creation Credits are used to request MPM to create image, animation, or video based content for your MP.TV channels. More complex content types require more credits. Content created by MPM using Creation Credits is available for the client to use in other venues such as Web or So...


Learn More

Can I Combine Multiple Requests for a Single Content Change Credit?

Empty section. Drag a shortcode here to add content.

Do Content Creation and Change Credits Pool or Expire?

Empty section. Drag a shortcode here to add content.

What Kinds of Content Can I Request with Content Creation Credits?

Empty section. Drag a shortcode here to add content.

What is Design and Usability Training?

Empty section. Drag a shortcode here to add content.

How Do Support Levels and SLAs Work?

Empty section. Drag a shortcode here to add content.

What is Included in Onsite Support?

Empty section. Drag a shortcode here to add content.
Select a Controller or Intelligent Display
The MP.TV Platform can support a broad variety of controllers and intelligent displays but most of our clients select to include a managed controller in their service plan. With these managed controllers MPM provides warranty support and replacement for the life of the contract as required. Clients may also purchase a controller outright or bring their own compatible device.

Learn More About Controller Options